Insurance Shopping made Easy
Customer Service
Find out what you want to know
What is RateElert? is the internet's leading online insurance exchange that assists consumers with finding the right policy at the lowest rate possible, it's….. Insurance Shopping Made Easy! Whether you're looking for auto, home, life, health, or business insurance, RateElert can help.
Our unique marketplace concept was created especially to...
  • Let consumers choose from up to seven competitive insurance rates from major, national, regional, and local carriers across the U.S.
  • Connect consumers with a network of insurance agents who can help you choose the right policy for your needs. Our Agents represent major insurance carriers nationwide, so whether you're staying in town, or moving to another state, can match you with a local expert!
  • Provide a convenient 'one-stop-shop' destination for your insurance needs by giving you choices, convenience and value while finding the best insurance rate for you.
  • Allow subscribers to receive instant email and text message notifications and renewal reminders using the RateElert Insurance NetShopper® service so they never have to rush to renew their insurance again, this way they have plenty of time to see if there are savings to be had by comparing rates from competing insurance companies .
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How will RateElert get competing rates?
RateElert, LLC arranges for you to receive multiple insurance rates through its network of non-affiliated providers .

On the RateElert network, insurance companies provide us criteria about the type of insurance (for example, auto insurance, and the type of insurance consumer (for example, state of residence) in which the insurance company is interested. RateElert, LLC will provide your information to up to seven companies whose criteria match your profile.
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Am I obligated to purchase the insurance rate I receive?
NO. You are under no obligation to purchase the comparable insurance rates you receive from your matching agents. Think of it as a FREE second opinion.
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Does RateElert charge any "upfront fees"?
RateElert does not charge any kind of fee for the service of matching consumers shopping for insurance with reputable insurancecompanies. In addition, no insurance company that you are matched with through RateElert will ask you for any upfront fees. RateElert only matches consumers with insurance companies in our network. You will be notified of the insurance companies you are matched with through emails from RateElert.
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How do I get started?
It's simple. From the home page ( ), select the insurance type you want and complete our simple online insurance form . It takes about 10 minutes to complete the form. If you need help, look for our tips to help you along the way. You can also contact RateElert Customer Support at with any questions you may have along the way.
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What information do you collect?
In order to match you with the best insurance agent for you, we ask some basic questions about you, your current insurance company and the coverage's you want. You may want to gather a copy of your current policy to assist you in completing the questions. (helpful tip: all the information we need is on your current insurance companies “Declarations Page”)
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How secure will my information be?
RateElert uses secure technology to ensure that the data you send us is protected, confidential and secure.
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Will you share or sell my information?
At RateElert, your personal privacy and the security of your personal data are a primary concern of ours. RateElert believes that you should be aware of who we are, the types of information we may collect on our Web site, and what we do with your personal information. Please see our privacy policy. Your information will be shared with the insurance companies with whom you are matched so that they can respond to your rate request.
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Can I mail, email or fax in my insurance rate request?
No. RateElert is committed to sending your information to the insurance companies in our Network quickly and accurately. Using mail, email or fax would introduce the possibility of transcription errors, unnecessary delays and additional costs - which would reduce the benefits of using RateElert! That is why we only accept insurance rate requests through our online forms where we can confirm the information you provide.
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How can I learn more about the Insurance Providers?
*Coming Soon
The RateElert Insurance Company Scorecard is a valuable resource you can use to gain additional information about the Insurance Companies that may be competing for your business. After our customers receive their rates and or purchase their policy, we ask them to rank their insurance company in a variety of customer satisfaction categories. Five stars is the highest possible rating. We hope our Insurance Company Scorecard helps you select the Insurance Company that's right for you. We look forward to your feedback.
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How will I find out which Insurance Companies I have been Matched with?
After you complete the on-line form and click “Get Rates”, RateElerts real-time technology will instantly send you the names of the insurance agents/companies who match your profile via e-mail.
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If I enter my email address incorrectly, how will I receive my insurance rates?
It is critical that you enter your email address correctly when completing our on-line form. We use email to communicate with you when you have been matched with insurance companies that may be able to provide you with a lower rate. RateElert is not responsible for any errors or delays in responding to an insurance rate request caused by an incorrect email address provided by you or other technical problems beyond reasonable control. However, if it's been one business day since you completed your insurance rate request and you haven't received an email, you may still get rates and they will be e-mailed to you as soon as available.
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What if I don't have an email address?
RateElert's system is designed to notify you via email that you have been matched along with the list of your matching agents. If you don't have an email address, you can get one for FREE through web-based services such as Google, MSN , & Yahoo.
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How do I compare the insurance rates I receive?

It's important that you evaluate all of the coverage's and policy limits before you choose the one that's best for you. Besides the price, its important to make sure you have adequate coverage to make sure your covered properly. Insurance is not a “one size fits all” product, everyone's situation is unique, so make sure you discuss your individual needs with your matching agents so they can customize a plan for you. Also, you may use our online help buttons to help you make an informed decision.

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I like the insurance rate I received. How do I purchase the policy?
You will need to communicate with the Insurance Company directly via email or phone to complete the insurance application process.
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I live outside the United States. Can I use RateElert to find insurance?
At this time, we only service requests for insurance that originate in the continental United States , Alaska and Hawaii .
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How can I change the information I submitted on my insurance rate request?
In most cases, you will have to complete another insurance rate request form with the updated information or when you are contacted by your matching agents be sure to advise them of any changes we wish to make.
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How do I cancel my request for an insurance rate?
We are sorry that you do not wish to continue with your insurance rate request. As soon as you submit your request, we try to match you with Insurance Companies in our Network. If your insurance rate request has been referred to an insurance company you must contact that company directly to cancel your request. The Insurance Company's contact information is included in the details of your e-mail you received from RateElert.
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How can I update my email address?
Please contact our Customer Support Department to correct or update your email address.
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How can I join the affiliate program?
Please go to Join the Affiliate Program for more information.

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My question wasn't answered here. How can I contact RateElert directly?
We want to be your advocate throughout the insurance rating process. If you have questions or comments at any time, please contact our Customer Support Department .
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